FAQs

Emergencies

If you are experiencing a water emergency call us at 203-847-7387.  We have 24/7 service outside of our regular business hours.

Existing Connections

I am planning to move. How do I arrange to get my water turned on?

Just call our administrative offices during customer service hours at least one week before you need your water turned on.

Customer Service Info:

203-847-7387
Monday – Friday
8 AM – 12 noon and 1 PM - 4:30 PM
excluding holidays

How do I open a new account? Do you require a security deposit?

In most cases we do not require a security deposit. However, to open an account, we do require a credit check. In rare cases, we will ask for a security deposit. When you call to set up an account, please have the following information available for us:

Name
Employer
Name and Address of Your Bank
Social Security Number
Driver's License Number
Date of Birth
Telephone Number

I am a renter. How do I get my water turned on?

In most cases, your water is already on and provided by your landlord.  In rare times when this is not the case — for some single-family house rentals, for example — please call our customer service department to set up an account. More information about establishing an account is available above this section.

I am moving away. How do I get my water turned off?

In most cases, the water will not be turned off but will be switched over to an account in the name of the new home owner on the day of the sale.  If for some reason there will be no new home owner, please call our customer service department to explain the situation and we will help you determine the best solution for you.

New Connections

I currently have well water but would like to switch over to the city water supply. How do I do that?

Visit our Get Connected page for more information or call us during customer service hours to find out more:

203-847-7387
Monday – Friday
8 AM – 12 noon and 1 PM - 4:30 PM
excluding holidays

How do I arrange to connect a new home to the city water supply?

Visit our Get Connected page for more information or call us during customer service hours to find out more: 203-847-7387
Monday – Friday
8 AM – 12 noon and 1 PM - 4:30 PM
excluding holidays

I am renovating my home. I am demolishing my home. I am repairing or replacing the water service to my house. Is there anything I need to arrange with the water department before I do this?

Visit our Get Connected page for more information or call us during customer service hours to find out more:

203-847-7387
Monday – Friday
8 AM – 12 noon and 1 PM - 4:30 PM
excluding holidays

We do not get involved in inside plumbing modifications, unless to a commercial building that requires cross connection protection.

Payment Questions

Can I pay online?

Yes! Just click on the "Pay My Bill" button in the upper right of our website.

Do you accept credit card payments?

Yes, we accept credit card payments and checks via the phone or online. Customers can also enroll in auto pay and paperless billing by clicking on the "Pay My Bill" button in the upper right of our website.

What if my payment is late? What is The District's policy for late payments?

The First District Water Department does not terminate customers through cold calls and always sends multiple letters to customers prior to any termination of service for failure to pay. These letters provide customers with a phone number to contact the Customer Service department. Customers should not make payments via phone unless the customer has initiated the call to The District’s Customer Service Department. That phone number is 203-847-7387.

Payment may also be made by mail and in-person at The First District’s administrative office at 12 New Canaan Avenue, Norwalk, CT 06851. Online bill payments may also be made through a new service that is expected to launch in the Fall of 2013. Just go to FirstDistrictWater.org and click the “Pay My Bill” link in the upper right corner of the website; customers will be redirected to a payment portal at Webster Bank.

I am having trouble paying my bill due to financial problems. What can I do?

Please don’t wait to call us. As soon as you know you may have a financial issue, call us so we can help work out a payment plan or help get you in contact with agencies that can help you.

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