News

Aug 26, 2013 | | General-en_US

Recent Phone Scams


A cold call scam was recently reported in the Norwalk area. Customers were asked by scammers to pay late bills via the phone with credit card.

The First District does not terminate customers through cold calls. Customers should not make payments via phone unless the customer has initiated the call to The District’s Customer Service Department.



cold call scam was recently reported in the Norwalk area. Customers of the South Norwalk Electric and Water (SNEW) company were asked by scammers to pay late bills via the phone with credit card.

The First District Water Department does not terminate customers through cold calls and always sends multiple letters to customers prior to any termination of service for failure to pay. These letters provide customers with a phone number to contact the Customer Service department. Customers should not make payments via phone unless the customer has initiated the call to The District’s Customer Service Department. That phone number is 203-847-7387.

Payment may also be made by mail and in-person at The First District’s administrative office at 12 New Canaan Avenue, Norwalk, CT 06851. Online bill payments may also be made through a new service that is expected to launch in the Fall of 2013. Just go to FirstDistrictWater.org and click the “Pay My Bill” link in the upper right corner of the website; customers will be redirected to a payment portal at Webster Bank.

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