Customer Service

At the First District Water Department, our customers are our number one priority. Here you'll find useful information about your service, your bill and rates, and your rights and responsibilities as a customer.


We offer non-emergency service during our regular business hours:

Monday – Friday
8 AM – 12 noon and 1 PM - 4:30 PM
excluding holidays

You can call our office at 203-847-7387 to contact us if you can't find the information or forms you need here on our website. We're here to serve you.

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